When I started this blog last year, I had no idea what kind of response it would get from members. Would people visit? Would they comment? Would this turn into a center for discussion, or a public complaint board? No matter what I encountered, I reasoned, this little piece of the internet could be considered a success if members saw it as a legitimate attempt for Members Credit Union to host transparent, public discussions about their credit union.
I could not have dreamed that it would be so well received. I receive comments every week – some private, some public. All of them, however, have shown great respect and appreciation for what we are trying to accomplish with “Ask Jack”. During this time of corporate secrecy and public distrust, it’s nice to know that members see us for what we are: a member-owned financial cooperative committed to adapting to our members’ constantly evolving needs in an honest, and transparent way.
What has really made this initiative special from a personal standpoint is receiving comments like the one from Mr. Larry Creasman that showed up in my inbox this morning. Larry said:
“Hey there just wanted to comment the branch in Morganton, NC! One of my jobs is located in Morganton, and I frequent that branch quite a bit. You need to commend the staff at this branch! Every time I have ever walked in the staff showed respect and patience to my banking needs… As a property manager for an apartment complex I understand the importance of good customer service regardless of the service being provided. I usually don’t take the time to provide input about the service I receive at businesses, but I truly feel like this branch deserves a big thank you from your office! I appreciate your time in reading this and hope you enjoy your week!” – Larry Creasman
You can be assured, Larry, that your note will be shared with all of our employees – especially Rhonda and Jerry at our Morganton office. The experience you enjoyed in Morganton has been our goal since we opened our doors in 1953. Thank you for your note, and for the reminder of why we are in business.